We may transfer your personal data to trusted third-party service providers, after we collect this data from you. All of our service providers are required to maintain the confidentiality and security of your personal data and to use it only in compliance with data privacy laws and for specified purposes in compliance with our instructions. Each service provider is also responsible for their use of your personal data, according to rules they set in their own privacy policies.
Here is an outline of how and why we pass your personal data to third parties, in three key areas:
- payment processing
- online customer support
- email marketing
All credit card transactions are passed to a third-party company called Stripe. This integration keeps your payment data secure and helps us protect our website from fraudulent payments.
We may pass the following information to Stripe to assist with their fraud protection profiling:
- your name
- your billing and delivery addresses
- your order details
- the IP address from which you made the purchase
- the card you used, including the last four digits of the card number and the expiry date
Online customer support
When you start a live chat with us, in order to receive help or advice on our website, we pass your details to a third-party service provider called Intercom. Intercom is software that helps us to manage enquiries effectively.
When you share your email address with us, in order to sign up to our email newsletters, or to opt in or opt out of email marketing in general, we pass your email address to a third-party service provider called Mailchimp. Mailchimp helps us to manage our email campaigns and subscriptions, and to send timely, accurate, standards-compliant email.
We may send additional data (forenames(s), surname and country) to Mailchimp in order to help us segment our newsletters or to better target our emails to you. Accordingly, general marketing emails may be personalised (using your name) and targeted (by location).
In addition to these specific cases, we use other tools and software to help deliver functionality on our website. The companies that provide these services may also process your personal data – even if that is limited to technical data such as IP address or device id. They include: